Privacy Policy

Privacy Policy
Canadian School of Hydrocarbon Measurement – Mobile Application
Effective Date: March 1, 2026
The Canadian School of Hydrocarbon Measurement (“CSHM,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information collected through our mobile application (the “App”).
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.
1. Information We Collect
We may collect the following types of information when you use our App:
a. Personal Information

Name
Email address
Organization or employer (if provided)
Job title or role (optional)
Account login credentials
Course enrollment and completion records
Certificates and training history

b. Technical and Usage Information

Device type and operating system
App version
IP address
Log files and usage data (e.g., pages viewed, time spent in the App)

c. Payment Information
If payments are made through the App, payment processing is handled by a third-party payment processor. We do not store full credit card or banking information on our systems.
2. How We Use Your Information
We use collected information to:

Provide access to training, courses, and educational content
Manage user accounts and authentication
Track course progress and issue certificates
Communicate updates, notices, or administrative messages
Improve App functionality and user experience
Comply with legal and regulatory obligations

We do not sell or rent personal information.
3. Consent
By downloading, accessing, or using the App, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 10).
4. Disclosure of Information
We may disclose personal information:

To service providers who support App hosting, analytics, authentication, or payment processing
To regulatory authorities where required by law
To protect our legal rights, safety, or property

All service providers are required to maintain appropriate confidentiality and security safeguards.
5. Data Storage and Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against:

Unauthorized access
Disclosure
Loss or misuse

Data may be stored on servers located in Canada or other jurisdictions where our service providers operate. In such cases, information may be subject to the laws of those jurisdictions.
6. Retention of Information
Personal information is retained only as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Meet legal, regulatory, or accreditation requirements

When no longer required, information is securely deleted or anonymized.
7. Your Rights
Under Canadian privacy laws, you have the right to:

Access your personal information
Request correction of inaccurate or incomplete information
Withdraw consent (where applicable)
Ask questions about our privacy practices

Requests will be addressed within a reasonable timeframe.
8. Children’s Privacy
The App is intended for professional and educational use and is not directed to children under the age of 13. We do not knowingly collect personal information from children without parental or guardian consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted within the App or on our website, with the revised effective date clearly indicated.
Continued use of the App after changes are posted constitutes acceptance of the updated policy.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Canadian School of Hydrocarbon Measurement
Email: info@cshm.ca
Website: www.cshm.ca